Shipping policy

Shipping Policy

Please read the following shipping conditions carefully before placing your order on the Perleyi website ("we", "our", "us"). By placing an order, you agree to be bound by these conditions.

1. Shipping Costs

Shipping costs will be calculated and displayed at the time of payment for your order. These costs may vary depending on the chosen shipping method, the delivery destination, and the weight of your parcel.

2. Delivery Times

We strive to process and ship all orders as quickly as possible. Delivery times depend on the selected shipping method and the delivery destination. Once your order has been shipped, you will receive a tracking number to follow the progress of your parcel.

3. Delivery Address

It is your responsibility to provide an accurate and complete delivery address when placing your order. We are not responsible for parcels lost or delivered to an incorrect address due to incorrect or incomplete delivery information provided by the customer.

4. Delivery Delays

We are not responsible for delivery delays caused by circumstances beyond our control, such as extreme weather conditions, carrier strikes, customs issues, or any other unforeseen event.

5. Receipt of Order

Upon receiving your order, please carefully inspect the packaging and items for any damage. If you notice any damage, please contact us immediately so that we can resolve the issue.

6. Returns and Exchanges

For information on returns and exchanges, please refer to our return policy available on our website.

7. Contact

If you have any questions or concerns regarding the shipping of your order, please contact us by email at: contact@perleyi.fr. We will strive to respond to your requests as quickly as possible.

By placing an order on our website, you agree to all the shipping conditions set out above.